Shipping and handling:
We ship internationally! If you are purchasing our products outside United States, please inquire about the shipping cost through our contact form. Click Contact Us!
Shipping rates in United States:
Please, allow 3 - 5 business days for delivery. We ship with USPS with rates upon the purchasing amount. Please, review our rates below:
RETURNS AND REFUND
Please read this policy carefully.
Our return policy is within the first 30 days from when you made your purchase. After the 30 days have passed, we cannot offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:
* Any item that is damaged or not in its original condition.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received your refund yet, first check your bank account. Then contact your credit card company or bank, it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately there is no refund on sale items.
Exchanges (if applicable)
We only replace products if they are defective or damaged. If you need to exchange it for the same item, send us an email at and mail your item to: 638 Person Street, Fayetteville, NC, 28301, United States.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when you made the purchase, or the gift giver had the order shipped to their address, we will send a refund to the gift giver and they will be notified about your return.
To return your product, you should mail to: 638 Person Street, Fayetteville, NC, 28301, United States.
You will be responsible to pay for the shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, we suggest using a trackable shipping service or purchasing shipping insurance. Otherwise, there is no guarantee that we will receive your returned item.
If you have any questions about our Returns and Refunds Policy, please contact us at:
Through our website: http://www.simplynaturalsolutions.com/contact